Fast-Track Your Australian PR as an ICT Support Engineer
Ready to move to Australia? Our expert team delivers flawless, ACS-approved RPL reports tailored for ICT Support Engineers, maximising your chances of PR visa approval.
ICT Support Engineer (ANZSCO 263212)
The ICT Support Engineer is responsible for developing and implementing support procedures and strategies for systems, networks, operating systems, and applications. They diagnose and resolve complex technical issues, provide expert guidance, and drive improvements in system infrastructure and processes.
Serving as a key technical resource, the ICT Support Engineer ensures the stability and efficiency of ICT systems through proactive support and problem resolution.
Key Responsibilities of an ICT Support Engineer
- Delivering technical assistance to users of ICT systems, including hardware, software, and network components.
- Identifying and resolving technical problems and challenges related to ICT systems.
- Installing, configuring, and maintaining ICT equipment and systems.
- Evaluating and testing ICT systems and software to ensure they meet organisational requirements.
- Establishing and enforcing ICT policies and procedures.
- Providing training to end-users on the proper use of ICT systems and equipment.
- Collaborating with fellow ICT professionals to develop and implement innovative ICT solutions.
- Keeping updated with the latest technologies emerging in the field of ICT.
Alternative Title
- Support Analyst
- Support Architect
ANZSCO Structure
| Major Group | Sub-Major Group | Minor Group | Unit Group |
|---|---|---|---|
| 2 - Professionals | 26 - ICT Professionals | 263 - ICT Network and Support Professionals | 2632 - ICT Support and Test Engineers |
Job Outlook
| WEEKLY EARNINGS | $2,019 AUD |
| WORK FULL TIME HOURS | 93% |
| GROWTH EXCEPTED IN THE NEXT 5 YEARS | Very Strong |
| GENDER SHARE | 16% female, 84% male |
| AVERAGE FULL-TIME | 41 Hours |
| SKILL LEVEL RATING | Very High Skill |
| AVERAGE AGE | Males: 43.3, Females: 39.6, Persons: 42.2 |
| AVERAGE INCOME OF MALE | $106,546 |
| AVERAGE INCOME OF FEMALE | $85,289 |
| EMPLOYED | 6500 |
Required Skill Level for ICT Support Engineer
ANZSCO Skill Level 1
According to the ANZSCO Skill Level Classification, the role of ICT Support Engineer is designated as Skill Level 1. To qualify for this position, candidates typically need a degree or diploma in computer science, information technology, electrical engineering, or a related field.
Success in this role requires strong technical expertise, a thorough understanding of diverse ICT systems and technologies, and excellent problem-solving and communication skills.ICT Support Engineers diagnose and resolve complex technical issues, ensuring seamless IT operations.
Main Industries
- PROFESSIONAL, SCIENTIFIC AND TECHNICAL SERVICES (41.9%)
- WHOLESALE TRADE(7.6%)
- FINANCIAL AND INSURANCE SERVICES (9.4%)
- INFORMATION MEDIA AND TELECOMMUNICATIONS (7.5%)
- OTHER INDUSTRIES (31.4%)
Skill Assessment Authority
Australian Computer Society (ACS)
The Australian Computer Society (ACS), established in 1966, is the leading professional association for ICT professionals in Australia. ACS is committed to advancing the ICT industry by providing its members with exclusive access to expert networking opportunities, cutting-edge professional development programs, and industry-recognised certification pathways.
By supporting continuous learning and fostering professional excellence, ACS empowers ICT professionals to achieve career growth and drive innovation across Australia’s digital landscape.
Skill Priority in 2023
The Skills Priority List (SPL) shows which professions currently face shortages at Australia’s national and state or territory levels. It also highlights the expected demand for different occupations over the coming years.
- S: Shortage
- NS: No Shortage
- R: Regional Shortage
| National | NSW | VIC | QLD | SA | WA | TAS | NT | ACT | Future Demand |
|---|---|---|---|---|---|---|---|---|---|
| NS | NS | NS | NS | NS | NS | NS | S | NS | At Economy-Wide Average |
Potential Visa Pathways for ICT Support Engineer ANZSCO 263212
| ANZSCO | OCCUPATION | SKILLS ASSESSMENT | 189 | 190 | 485 | 491 (STATE) | 491 (FAMILY) | 186 (DIRECT) | 407 (TRAINING) | 494 (REGIONAL SPONSORED) | 482 (TSS MEDIUM TERM) |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 263212 | ICT Support Engineer | ACS |  |  | | | | | | | |
Occupation List Information
| Occupation on the Skill list | Occupation not on the Skill List |
|---|---|
| Combined Skilled Occupations List (STSOL MLTSSL) | Labor Market Testing Required for 457 List (LMTL) |
| Short-Term Skilled Occupation List (STSOL) | Medium Long Term Strategic Skills List (MLTSSL) |
| Labor Market Testing Required for 457 List (LMTL) |
Unit Group: 2632 ICT SUPPORT AND TEST ENGINEERS
Occupations in Unit Group 2632
- ICT Quality Assurance Engineer 263211
- ICT Support Engineer 263212
- ICT Systems Test Engineer 263213
- ICT Support and Test Engineers NEC 263299
Occupations in Unit Group 2632, as classified by ACS ANZSCO, focus on providing technical support and troubleshooting for computer systems and networks. These professionals play a vital role in ensuring the reliable operation of technology within businesses and organisations.
They are responsible for maintaining the functionality of hardware, software, and communication systems while delivering essential support to employees to help them perform their duties efficiently.
English Requirement
| ENGLISH LANGUAGE PROFICIENCY TEST | MINIMUM REQUIRED SCORE |
|---|---|
| International English Language Testing System (IELTS) | Minimum Score of 6 (Learning, Reading, Writing), 7 in Speaking and 7 Overall |
| Occupational English Test (OET) | OET result with a Minimum Grade B in all sections |
| Test of English as a Foreign Language (TOEFL) | Minimum Score (Learning: 12, Reading: 13, Writing: 21, Speaking: 23 and Overall 93) |
| Pearson Test of English (PTE) Academic | Minimum Score of 50 (Learning, Reading, Writing), 65 in Speaking and 65 Overall |
Exceptions
- Australian graduates may be eligible for exceptions in certain states and territories.
- Specific English proficiency criteria may apply according to the Priority Skilled Lists of particular states or territories.
- Applicants from the United Kingdom, Canada, New Zealand, the United States, and Ireland are exempt from submitting IELTS or OET scores.
- Where licensing or registration requires proof of English proficiency, applicants must satisfy those requirements or achieve at least the minimum IELTS score specified.
- The minimum English proficiency level must meet or exceed the standards set by the relevant licensing or registration authority.
Closely Related Core ICT Units
- Business Process Re-engineering
- Computer Audit
- ICT Security
- Operating systems – (Unix, Linux, Xenix, Network OS)
- Quality management – (Quality Assurance, Software Quality)
- Risk Management
- Software Engineering
- Software validation – (Software Testing)
- Testing strategies and methods
Additional Closely Related Core ICT Units
- Computer forensics
- Computer Science
- Data communications – (WAN, LAN)
- Database design
- Database implementation
- Database Management Systems – (Relational Database, Object Oriented Database)
- Digital communication
- Information security – (Data security)
- Internet forensics
- Introduction to ICT – (Introduction to Computer Science, Computer Theory, Introduction to Business Computing, Computer Science I)
- Introduction to Information Systems
- Network architecture
- Programming – (C, C++, Objective C, Visual C, Basic, Visual Basic, Java, Assembler, Cobol, Pascal, PL/1, Fortran, PHP, Pearl, AS3, FoxPro, and similar)
- Software architecture
Consult Our Skilled CDR Writer
Ready to take the next step? Contact us today for personalised support and let us help you achieve your Australian engineering goals.
faq
Get All Your Questions Answered Here
Have Questions? Here Are Quick Answer Too Some Of The Most Common Queries About CDR Report.
What does an ICT Support Engineer do?
An ICT Support Engineer is responsible for providing technical support and troubleshooting assistance for computer systems, networks, and software applications. They ensure the smooth operation of the IT infrastructure and address user issues to maintain productivity
What qualifications are required to become an ICT Support Engineer?
Typically, a degree or diploma in a relevant field such as computer science, information technology, or electrical engineering is required. Additionally, strong technical skills, knowledge of various ICT systems, and excellent problem-solving and communication abilities are essential.
What are the main responsibilities of an ICT Support Engineer?
Main responsibilities include providing technical assistance, troubleshooting system issues, installing and configuring hardware and software, maintaining network infrastructure, resolving user problems, and ensuring system security and performance.
How can I get ICT Support Engineer services?
You can reach out to professional teams who provide technical support, system troubleshooting, hardware and software installation, and network maintenance. Contact them to discuss your requirements and benefit from their expertise.
In which industries are ICT Support Engineers employed?
ICT Support Engineers work in various industries including IT services, telecommunications, finance, healthcare, education, and government sectors. Almost every organisation relying on computer systems and networks requires their expertise.
